PRIVACY POLICY
🔒 DATA PROTECTION FRAMEWORK & USER PRIVACY ASSURANCE MATRIX
📢 INTRODUCTION TO PRIVACY POLICY
This privacy policy ("Privacy Policy") applies to your use of the website, the Services and applications on mobile platforms (Android, Blackberry, Windows Phone, iOS etc.), but does not apply to any third party websites that may be linked to them. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.
📦 INFORMATION WE COLLECT AND HOW WE USE IT
We collect, receive and store your Personal Information. The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.
💼 ACCOUNT INFORMATION OF MERCHANTS
If you create an account to take advantage of the full range of services offered, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per RBI regulations) that the User may opt to save in the User account. The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, we shall delete all stored information of the User from our servers.
📊 CUSTOMER INFORMATION & ACTIVITY LOGS
We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through checkouts. We record information relating to your use of the website, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer the platform and provide the highest possible level of security and service to you.
🍪 COOKIES AND TRACKING MECHANISMS
We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies and persistent cookies. If you choose to disable cookies, some areas of the platform may not work properly or at all.
🔄 TRANSFER AND DISCLOSURE OF INFORMATION
We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services. We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Users, Affiliates, or the public.
🛡️ INFORMATION SECURITY PROTOCOLS
We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel. You hereby acknowledge that we are not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
⚖️ APPLICABLE LAW & JURISDICTION
Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts/tribunals.
📬 COMPLAINTS AND GRIEVANCE REDRESSAL HELP
Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website should be immediately informed to the Grievance cum Nodal Officer at the coordinates mentioned below in writing: